FAQ

Creating an account is simple. Click “Sign Up,” enter your email, choose a password, and provide basic details like name and date of birth. You must be located in an eligible state within the United States to play. After registration, you’ll be prompted to verify your email and complete your profile. For any issues during signup, contact live chat or email support@wisespin.com. Keep your login secure, and never share account details with anyone.

Gold Coins (GC) are for entertainment only and cannot be redeemed for cash. Sweeps Coins (SC) are the sweepstakes currency that can be redeemed for cash prizes after meeting the redemption rules. SC awarded from promotions carry a 1x playthrough requirement before you can request redemption. GC does not have wagering requirements because GC is not redeemable. Always check the specific offer terms in the “Sweeps Rules” before claiming.

The Welcome Bundle is the First Purchase Bonus: 75,000 GC plus 25 SC for $9.99. This offer is available for first purchase only and must be selected manually in the coin store. Sweeps Coins included have a 1x wagering requirement before they can be redeemed. SC from this bundle are eligible on slot games currently available. Terms and conditions apply, including state restrictions and the need to complete verification before any cash redemption.

WiseSpin provides regular no-deposit options, such as Daily Free Credits of up to 2.0 SC per day (claimed as 0.5 SC every six hours) and a Mail-In Alternative Method of Entry that grants 0.5 SC per request. All free SC carry a 1x playthrough requirement. No-deposit SC are limited to players in eligible states within the United States, and specific offers may change. Refer to the “Sweeps Rules” and Terms for current eligibility and claim instructions.

Deposits are made in United States dollars using Bank Transfer, MasterCard, or Visa. Gold Coins are purchased directly, and Sweeps Coins are included with certain purchases or claimed via promotions. To redeem Sweeps Coins for cash, you must reach the minimum redemption threshold of 50 SC (equivalent to $50), complete identity verification, and submit a redemption request. Payout timing varies based on verification and payment method; allow several business days for processing after verification. All financial activity must comply with our Terms and anti-fraud checks.

Wagering requirements refer to how many times you must play through Sweeps Coins before they become redeemable. WiseSpin applies a standard 1x playthrough on Sweeps Coins received from promotions and no-deposit offers. That means if you receive 25 SC, you must wager the equivalent of 25 SC in eligible games before requesting redemption. Gold Coins have no playthrough because they are not redeemable. Always check individual offer terms for any variations.

The current game library focuses on slot titles, with approximately 65 slots at launch. Providers on the platform include Betsoft, Bgaming (Softswiss), Boldplay, Dragon Gaming, Fugaso, Inbet Games, Kalamba Games, Mancala Gaming, Mascot Gaming, MrSlotty, Nucleus Gaming, Onlyplay, Peter & Sons, and Zeus Play. Popular table games and live dealer offerings may be added as the site expands. Read our full WiseSpin Casino review for an overview of available titles and future updates.

Identity verification is required before any cash redemption. Typical documents include a government-issued ID, proof of address (utility bill or bank statement), and possibly a selfie for identity confirmation. Upload documents via your account verification area. Review time varies, but most verifications are completed within 24–72 hours; more complex cases can take longer. You will be notified by email when verification is complete or if additional documents are needed.

Players residing in the following United States states are restricted from playing or redeeming prizes: Connecticut, Delaware, Idaho, Louisiana, Maryland, Michigan, Montana, Nevada, New Jersey, New York, and Washington. If you live in one of these states, you will not be eligible to redeem Sweeps Coins for cash. Always confirm your location when registering, and check the Terms for any updates to restrictions.

Try these quick fixes first: refresh your browser, clear your cache, update the app or browser to the latest version, and restart your device. If the problem persists, contact live chat for immediate help, or email support@wisespin.com with screenshots, your account name, and a detailed description. For payment issues, include transaction IDs and timestamps. Our support team will guide you through troubleshooting, and escalate issues to the technical team when needed.

WiseSpin uses standard industry security measures to protect accounts and payments, including encryption for data in transit, secure storage for sensitive information, and fraud monitoring on deposits and redemptions. We require strong passwords, and encourage players to enable any available account protection features. Personal data is handled in accordance with our Privacy Policy and Terms. Never share passwords or account credentials, and report suspicious activity via live chat or support@wisespin.com.

WiseSpin takes responsible play seriously. You can set deposit limits, gameplay session limits, and use self-exclusion tools from your account settings. If you feel your play is becoming a problem, contact support for immediate assistance and information on additional resources. For details, see the Responsible Gambling section in our Terms and “Sweeps Rules.” Support agents can help apply limits or self-exclude on request.