Support
At WiseSpin Casino, we know questions happen — whether you’re topping up, cashing out, or troubleshooting a game. Our support team is available to help you every step of the way, with friendly, patient agents who focus on clear answers and fast resolution. We handle account issues, transaction questions, bonus activation, gameplay problems, and verification support, and we’ll point you to the right resources if a situation needs extra review.
How to reach us — options and typical response times
You can contact us in the way that works best for you:
- Live chat (in-site and in-app): typically connects within 1–2 minutes, available 24 hours a day, seven days a week.
- Email: support@wisespin.com — typical response within 12–24 hours, depending on request complexity.
- Phone support: available during extended business hours, usually answered within a few minutes; if you call outside those hours, use live chat or email and we’ll respond as quickly as possible.
These are typical response times, not guarantees. Complex issues that require investigation or third-party verification may take up to 48–72 hours to fully resolve.
Find quick answers in the Help Center and FAQs
If you prefer self-service, our Help Center covers the questions players ask most often, so you can get an immediate answer without waiting. Common topics include:
- Account setup, password resets, and verification requirements
- Deposit and withdrawal processes, including minimums and payout times
- How Gold Coins (GC) and Sweeps Coins (SC) work, and redemption rules
- Bonus activation, wagering requirements, and eligibility
- In-state access and restricted state information
If you still need help after checking the FAQs, reach out via live chat or email and an agent will walk you through the next steps.
We’ll guide you through account, payments, and gameplay issues
Our support staff is trained to assist with the full range of player needs. Examples of how we help:
- Transactions: confirming deposits, tracking withdrawals, and explaining payout options. We also assist with identity verification (KYC) needed for prize redemptions.
- Bonuses and rewards: answering questions about the Welcome Bundle, daily credits, and the 1x playthrough on Sweeps Coins.
- Gameplay: troubleshooting connection issues, game crashes, or errors with titles like Primal Hunt Slots and other slot releases.
- Responsible play and account safety: assistance with self-exclusion, account limits, and suspicious activity reporting.
We’ll always explain next steps, provide expected timelines, and keep you informed until the issue is resolved.
Important account and redemption notes
- Sweeps Coin redemptions require identity verification and a minimum balance of 50 SC (equivalent to $50) to request a cash prize.
- Sweeps Coins carry a 1x playthrough requirement on free SC before redemption.
- WiseSpin is available to players in the United States, excluding restricted states, and some features may not be available depending on local rules.
- All support and promotional matters are subject to our Terms and Conditions and applicable rules.
How to reach us right now
Open the live chat icon on the site or in the app for the fastest reply, or email support@wisespin.com for detailed requests. If you’d like more context on the site, see our full WiseSpin Casino review.
We’re here to help — polite, knowledgeable, and ready to get you back to the games or the cashout process quickly and clearly.